Centriq Life/ Capitec Funeral Cover – Worst and the most painful service provider in difficult times!!!!!!!!!!!!!!

I would like to take this opportunity and express my disappointment with regards to the funeral policy from this group, you guys needs to seriously review if your organization is fit enough to compete with the insurance industry as, my personal experience was more a trauma of seeing my parent departing in my presence. You are leaving your consultants vulnerable and also at a compromising situation because, your strategic approach which is associated with your selling promises is shocking to say the least. Your focus is merely based on increasing your clientele at the end running away from the risk which we are exposed to as customers who has properly planned for our families. I was convinced by your consultant to cancel my Assupol Funeral plan since your product is the best which in my experience is the worsted.

Sadly if one checks people’s comments on social media, these seems to be a common trend or pattern which your organisation is using to ***** business and mess with people’s life during painful moments. Then the expectation is that one has to fight and chase after you in order to get the claim processed and pay out in order to start funeral arrangement. My policy schedule with Assupol had benefits which are more than the value of the policy sold to me by your people yet, your payment is not even equivalent to pay out amount purchased. After submitting my policy schedule with Assupol, you guys an isolated decision and pay out the amount which suits you best with my involvement as a customer . There is not contact, no explanation given, I am not going to even talk about keeping your customer updated. I had to buy airtime endless in order to chase after your useless staff members especially Levern Louw who does not have any customer service experience, she dismally failed to interact with me, she could only communicate with me using my Gmail email address or wait for me to contact her then she will update her stupid system. I also spoke to Andrew from your national call centre who was also very very useless and arrogant. Imaging while driving up and down arranging a funeral, you organization is expecting one to stop everything and connect to emails in order to get an update.

Is it because majority of your clientele is black people who appears to be always victims of circumstances? Why should continue paying monthly premiums to you after this horrible experience from you people? Honestly people needs to be extra careful with this empty promises which your organisation is selling to people!!! I wonder how would one of you feels, should you find yourself in this situation one day?