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babalwadana B

1 reviews | Active since May 2017

24 Apr 2023, 16:40

Centriq Insurance and AGS International Removals

I used AGS in January to move and store my things from Gqeberha to Cape Town. They stored them till the end of March. On the day of the delivery by the Cape Town 3 of my items insured for R 55000 were damaged. Filled in a form for the claim which was for R17000 to have my things sorted and the insurance they use is Centriq Insurance. Now thy coming back with a settlement of R4500 for all my things!!! They are taking me for a full, AGS come pick up my things, go fix them with that R4500 and bring them as they were, not torn, with legs and working. Don’t claim to have people’s things covered and make them pay insurance and when it comes to fixing your mistake you expect them to take whatever you propose. I will spread the word far and wide on my circle and their circle to never use your service and Centriq Insurance!!!!!!

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Replies (5)
Centriq Insurance
Centriq Insurance's reply25 Apr 2023, 10:15
Official
Dear Babalwa

Thank you for sharing your experience with us.

We will investigate and provide you with feedback.

Kind regards
Centriq Team
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babalwadana B's update25 Apr 2023, 11:59
Reviewer Update
Please, patiently waiting….
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babalwadana B's update02 May 2023, 13:20
Reviewer Update
I am still waiting for your feedback. I’m sitting here with damaged items and no one wants to be accountable and yet premiums totalling R30 000 were paid in the promise that my things will be delivered as they were collected and if not you will cover the coasts of the damages. This very unprofessional!!!
Centriq Insurance
Centriq Insurance's reply02 Jun 2023, 14:57
Official
Dear Babalwa

We confirm that our complaints team has made contact with you to resolve the matter.

Please don't hesitate to email us should you need further assistance.

Kind regards
Centriq Team
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babalwadana B's update11 Jul 2023, 15:47
Reviewer Update
Thank you for all your assistance