CENTRIQ ADMINSTRATORS OF GAP COVER FAIL FURTHER TO DELIVER THE MOST BASIC SERVICE

Further to my prior HELLO PETER report, I can confirm that nothing has changed. If you are reading this, do NOY even consider signing an agreement with this company.

The have also *****ed the reputation of SANLAM, who put their name behind the GAP COVER policy, in my view.

Their administrative capability is completely unreliable at the best of times, and *******ed at the worst. The saga with moving a debit order from one bank account to another continues, a MONTH on from when the request was made. In short:

1. The former debit order continued to be placed on the former bank by due date under the old debit order. 2. Then, 6 days later a FURTHER DEBIT order was raised on the FORMER bank account by this company - in complete defiance of the first and the arranged bank change. It is also recorded that up to now, premiums have been paid in arrears nopt in advance.

I am cautioning readers of this to beware of dealing with this company. One may ask, how good is their claims record - not great I notice.

Now they are striking back with with malintent or pure inefficiency. This is their letter received today:

"Attention: *** Policy Number: ***

We noticed that your premium payment for your Sanlam Gap policy was not received for this month.

Please note that we have suspended your policy, you have a 30-day grace period to make this payment to avoid a double debit against your account on your next debit order.

To reinstate your cover, please make the outstanding payment as soon as possible.

Amount Due: ***

The attached PDF lists the banking details you can use to make payment for your outstanding premiums.

Use your policy as your reference number and send proof of payment. Note that no claims will be processed for periods where there has been non-payment of premium."

I am now busy with various escalations of complaints made until this company starts performing as per contract. These will include the licencing company, SANLAM