JM
JJ M

1 reviews | Active since Jul 2011

28 Apr 2022, 19:35

Card blocked, but only at one place

I use my Nedbank card regularly at KFC. On Tuesday morning I wanted to pay at KFC for my order with my card and it was declined with the error message saying that my card was blocked.

Later the day I went to the Capitec branch and they checked it but couldn't find any problems. So they reset my card and pin for in case. I was told to try again. I went to Checkers and jsed the card without any problems whatsoever. This morning I went to KFC again and again my transaction was declined, again showing "card blocked". I did use the card at other places after this and everywhere it is working as normal.

What would be the problem that it only shows "card blocked" at KFC?

0
Replies (2)
JM
JJ M's update28 Apr 2022, 19:38
Reviewer Update
Sorry I meant to say my Capitec card. Not Nedbank
Centriq Insurance
Centriq Insurance's reply29 Apr 2022, 09:16
Official
Dear JJ Myburgh,

Thank you for bringing the matter to our attention.
Please note that we are looking into the matter and we will revert shortly to engage further.

Kind regards
Centriq Complaints