Capitec insurance is a ****

On the 20th I posted a review about capitec not responding to a claim I made when my cousin passed away on the 29th of November 2024 and the claim was submitted on the 4th of December 2024.

Capitec finally came back to me on the 7th of January 2025 rejecting my claim because they say my cousin and I are "second generation cousins". I would really like to warn people about this because my cousin and I had the same surname, the funeral documents were signed by me because his mother was too distraught to do anything and ontop of everything I covered all the funeral arrangements, and I have reciepts to prove it. He stayed at my house so for capitec to say we are not related is outrageous. I know a lot of people who have claimed at Capitec for people who weren't even blood related but according to them my cousin is not really my cousin. My aunts son is apparently not my cousin according to capitec. You can pay out a claim for in-laws but my blood relative is not my cousin.