Capitec Funeral Policy

I registered a funeral claim yesterday for my cousin on my policy and did not recieve any response from Capitec Bank. I had then had to travel 70kms to the bank to go enquire about my claim. Upon my arrival I was told that that the process might take 7-21 days. The funeral is this coming Sunday and we need to pay for catering, busses and all that. This is really really disappointing