Capitec Funeral Claim

Item: Centriq Insurance
Rating: 1
Author: Fenando M

Hi there.

My cousins passed on due to unnatural causes. I submitted a funeral claim through Capitec Funeral a few days ago. On the app it stated that the claim was approved but on Saturday morning it changed to 5 days validation. I'm very disappointed as my cousins funeral is this coming weekend and we cannot wait 5 days.

Helpful (0)

Replies (4)

Centriq Insurance's replyOfficial

13 Feb 2023, 10:40

Dear Fenando

Thank you for sharing your experience with us,

Your concerns will be investigated, and we will contact you to provide feedback.

Kind Regards
Centriq Team

Centriq Insurance's reply13 Feb 2023, 10:40

Official

Dear Fenando

Thank you for sharing your experience with us,

Your concerns will be investigated, and we will contact you to provide feedback.

Kind Regards
Centriq Team

Fenando M's updateReviewer Update

13 Feb 2023, 11:03

Good Morning. I received an sms saying that I will get a response about my claim by 20 February. Please take into consideration that the funeral is this coming Saturday.

Fenando M's update13 Feb 2023, 11:03

Reviewer Update

Good Morning. I received an sms saying that I will get a response about my claim by 20 February. Please take into consideration that the funeral is this coming Saturday.

Fenando M's updateReviewer Update

13 Feb 2023, 15:20

Any feedback yet?

Fenando M's update13 Feb 2023, 15:20

Reviewer Update

Any feedback yet?

Centriq Insurance's replyOfficial

10 Mar 2023, 08:51

Dear Fernandos

We confirm that our complaints department did contact you and your concerns were both clarified and resolved.

Please do not hesitate to contact Centriq should you require any further assistance.

Kind Regards

Centriq Complaints

Centriq Insurance's reply10 Mar 2023, 08:51