Capitec Bank funeral plan

On the 19/09/2022 I submitted a funeral claim for unnatural death at Grahamstown market square branch in the Eastern Cape, on the 27/09/2022 went inthe branch to enquire about delay of the claim coz on the Capitec Bank App the claim status was showing incomplete documents so was told to bring a post mortem report and the status from incomplete documents to claim being approved.. the next day 28/09/2022 the status shows 5 days validation and on the 5th day it changes to 14days validation and I received a SMS saying the assessment of my claim has been extended to 14days and will finalized on the 19/10/2022 which is was on the 3/10/2022 the day of getting the sms , on the 21/10/2022 went in the branch to enquire again but got no helpful answer at all ... really disappointed with Capitec Bank funeral plan assessors still no feedback or anything from them as they said the claim process will be finalized on the 19/10/2022