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Monde S

1 reviews | Active since Nov 2020

04 Nov 2020, 17:54

Capitec Bank and Centriq Life: Funeral Cover ****

Capitec Bank and Centriq Life insurance are useless, non-responsive and unprofessional. I have submitted all required documentation and Louise van der Poel from Capitec acknowledged receipt thereof on the 22 October 2020 but I still have not received my payout. I have called Capitec almost every second day from the 19th of October 2020 and never received proper feedback. I am always told that somebody from the insurer will get back to me by the end of the business day which obviously never happens. Their promise to pay within 4 hours is just a trap and a way to **** non-suspecting clients. This behaviour is unacceptably cruel, costly to the customer and uncalled for.

0
Replies (7)
Centriq Insurance
Centriq Insurance's reply05 Nov 2020, 08:30
Official
Dear Monde

Thank you for bringing your matter to our attention. 

We will contact you shortly in order to assist you. 

Regards
Centriq Complaints Team 
Centriq Insurance
Centriq Insurance's reply06 Nov 2020, 16:39
Official
Dear Monde

We confirm that you have been contacted and provided with an update on your claim.

We thank you for bringing your matter to our attention once again and are happy you have been assisted.

Regards

Centriq Complaints Team

MS
Monde S's update10 Nov 2020, 07:38
Reviewer Update
Good morning,
I was contacted once by Earlene and provided the information that I was asked to provide. I don't understand the reason why behind multiple people will be working on one case. Who is assigned to work on my claim? Are they not supposed to keep me in the loop about every little thing that has to do with my claim? Why is nobody monitoring their performance? Nobody calls and updates you on anything. If you call them you are promised that someone will get back to you with feedback which of course never happens. A funeral policy is meant for the funeral expenses. WHY AM I STILL NOT PAID?
Centriq Insurance
Centriq Insurance's reply10 Nov 2020, 09:13
Official
Good Morning Monde

We are urgently looking into your matter and will provide you with an update shortly.

Regards

Centriq Complaints Team

Centriq Insurance
Centriq Insurance's reply10 Nov 2020, 15:08
Official
Dear Monde

We received confirmation that you have been assisted with regards to your claim.

Please do not hesitate to contact us should you require further assistance.

Regards

Centriq Complaints Team

MS
Monde S's update11 Nov 2020, 17:44
Reviewer Update
Good afternoon,

Thanks to Centriq Complaints Team for ensuring that I get serviced and my claim is finalised.

I would like to appreciate Michael from Capitec for being a true professional & contacting me regarding every little update until my matter was resolved.

I am hopeful that from now on customers will be treated fairly with dignity and the understanding that money claimed is normally needed for the funeral expenses. No paying client should be left frustrated in their time of need. I am grateful for the positive ending.

Thank you
Centriq Insurance
Centriq Insurance's reply12 Nov 2020, 08:19
Official
Dear Monde

Thank you for your feedback.

We are above all happy that you were assisted with regards to your claim.

Regards

Complaints Centriq Team