Capitec Bank and Centriq Life: Funeral Cover

Capitec Bank and Centriq Life: Funeral Cover

Incident Number : ***

My brother in law passed away suddenly and unexpected. My sister has funeral cover with Capitec. We logged the claim and submitted the documents which Capitec then paid 50%. The other 50% will only be paid upon submission of the post mortem.

ON WEDNESDAY 4th OF SEPTEMBER 2024 the post mortem was submitted in the branch. The lady said it will take anything from 4 hours to 24 hours.

ON 5th Sep 2024 WE MAILED, CALLED AND CHECKED THE APP - no one can give you an answer

ON 6th Sep 2024 WE MAILED, CALLED AND CHECKED THE APP - no one can give you an answer

ON 7th Sep 2024 WE MAILED, CALLED AND CHECKED THE APP - no one can give you an answer

ON 9h Sep 2024 WE MAILED, CALLED AND CHECKED THE APP - no one can give you an answer

THE STAUS STAYS THE SAME !!!!!!!

Today is 10th and we still have no answer to why and when the benefit will be paid.

There is a big difference between 4 hours and 4 days, with no response, no help and no update.

ON 5th Sep 2024 WE MAILED, CALLED AND CHECKED THE APP - no one can give you an answer.

I am sure Capitec Bank and Centriq Life: Funeral Cover is a **** !!!!

Capitec Bank and Centriq Life insurance are useless, non-responsive and unprofessional. I have submitted all required documentation.