Capitec and Centriq life ****med me on the funeral benefits

I am Bakhumbule Pauline Zondo ID No. ***. I tragically lost my husband on the 1st of October 2021, then i submitted my claim with Centriq funerals underwrriten by Capitec bank which i had a cover with, they promised me to get the money for funeral in 48 hours and my husband was to be burried on the 3rd of October. Then i waited for the money to pop up, to my surprise, i just received a message from Centriq that my claim is still under assessment and will be finalised on the 8th of October, i had to negotiate his burial with my undertakers and my service providers. On the 11th of October, they sent another message telling me that, the assessment is extended and will be finalised on the 2nd of November. Now they've sent another message that changes will be made effective on th 14th of November. So my concern is that, how can be a burial money takes 2 months to get because now i have debts to the people they've helped me to the funeral and now they are after me, thinking that i am robbing them, though i have had paid all my premiums frequently, i never missed a month but now they are breaking their promises to me. I need my money before the end of today, failing which I'll have to sue Capitec bank and its bull**** Centriq. I am mourning at this side, and they are giving me hard life, my son went to school bare handed though he was supported by his father in everything. I am not working so now i don't know this foolish game Capitec is playing with me because i am not their friend either. I need my money as in now.