BAD SERVICE

Each and every time when claiming for unnatural death with Capitec it will be a big stress over the stress you have of your loss. Similar thing happened on me 2020 again it’s the same thing. My claim status it’s saying “CLOSED “but at 21h20 I received an sms saying my claim will need” further assessment ” I have to wait until the 23 /05/2024 . What is the meaning of claim status CLOSED why Capitec they don’t think when we lost our loved ones we are going through a lot especially when someone was killed now they will add another stress on us as family when we want to bury our loved ones. I’ve been paying my policy since 2021 but now when I’m putting a claim it’s a stress 😡 do you think about us