Bad service 😡😡😡

*** Sent from my iPhone

On 23 May 2024, at 16:19, Shivani Naidoo (Centriq) <***> wrote:

Dear Madam Our investigators are trying to contact you. Please confirm your number. Kind Regards Shivani Naidoo (Centriq) From: grace nqandu <***> Sent: Thursday, May 23, 2024 9:45 AM To: Shivani Naidoo (Centriq) <***> Cc: Complaints (Centriq) <***> Subject: Re: [EXTERNAL] Re: HELLO PETER- SERVICE COMPLAINT How long does it take for your assessment of a claim that was sent on the 15 May and everytime you keep saying you are investigating. Is Capitec funeral ****ming now haibo. Sent from my iPhone

On 23 May 2024, at 09:08, Shivani Naidoo (Centriq) <***> wrote:

Dear Madam I do not have feedback as yet but I have followed up. Kind Regards Shivani Naidoo (Centriq) From: grace nqandu <***> Sent: Thursday, May 23, 2024 8:18 AM To: Shivani Naidoo (Centriq) <***> Cc: Complaints (Centriq) <***> Subject: Re: [EXTERNAL] Re: HELLO PETER- SERVICE COMPLAINT Good Morning Shivani, Today marks the date Capitec told me they will give me feedback on my claim but there's nothing. I don't understand how someone pays insurance for years and when it's the claim it's stressful. You cover for the burial of your family when you have to bury your loved ones you don't even have something to contribute to your family. I'm even worried that if something could happen to me my children will go through this. Do you perhaps have the feedback now? Kind Regards, Grace On Tue, May 21, 2024 at 4:19 PM Shivani Naidoo (Centriq) <***> wrote: Dear Madam Thank you for your reply, I have asked for same to be expedited however due to the nature of the claim we will have to await feedback. Kind Regards Shivani Naidoo (Centriq) From: grace nqandu <***> Sent: Tuesday, May 21, 2024 3:41 PM To: Shivani Naidoo (Centriq) <***> Cc: Complaints (Centriq) <***> Subject: [EXTERNAL] Re: HELLO PETER- SERVICE COMPLAINT Good Day Shivani, It's frustrating what Capitec is doing especially when depending on them. The funeral was supposed to happen last Saturday and due to us as a family we didn't have funds we had to postpone the funeral for tomorrow even now I have to go and borrow money for the contribution. I'm so disappointed. Kind Regards, Grace *** On Tue, May 21, 2024 at 2:55 PM Shivani Naidoo (Centriq) <***> wrote: Dear Madam We confirm receipt of your complaint. We are currently investigating same and will revert.

We trust that you find the above in order.

Kind Regards Shivani Naidoo (Centriq) I’m extremely disgusted how Capitec insurance is doing things and their service. Above is the correspondence from the Centriq group on my emails regarding my claim which I submitted on the 15 May and at 21h28 received an sms saying they are assessing the claim it will be finalised by the 23/05/2024 yesterday at 16h30 Shivani sent me an email saying their so called “investigators” they can’t get hold of me the same day I’m expecting the final assessment immediately I sent my number to Shivani but waited and waited again with no call no correspondence with final assessment as they said it will be finalised by the 23/05/2024. Mind you it’s years I’ve been paying my insurance but now when I’m doing a claim it’s story after another story