bad service

Hi I have a Life and Credit life insurance with Centriq, policy no CL*** and LF***, that covers me for mild heart attack etc, on the 14th November 2024 I had a heart attack was admitted to Pixley Hospital for 7 days, I then submitted a claim in regards to the heart attack, according to the the policy documents that I will be covered for a mild, moderate heart attack, so I had submitted a claim, filled out by the Doctor from the hospital, and had got copies from the hospital for a cost of R 1200, after submitting my claim I was advised by the insurance company Centriq, that my claim could not be paid because, I did not meet their requirements, but their policy documents that was given to me states that it covers a mild, moderate heart attack 100%.

terrible service, states claim covered 100%, when wanting to claim they refute the claim.