BAD EXPERINCE WITH A CLAIM

THIS IS WITH MYFRUSTRATION WITH MY CAPITEC INSURANCE

I RECEIVED AN SMS SAYING MY CLAIM WAS APPROVED THEN AN EMAIL SAYS MY CLAIM IS NOT APPROVED. I AM SICK OF THIS GOING BACK AND FORTH. FIRST IT WAS BAD CLIENT SERVICE EXPERIENCE WITH MY CLAIM REQUESTING SAME DOCS OVER AND OVER. I HAVE A COMPLAINT ALREADY OPENED WITH CAPITEC AND THEY DONT CARE AND NO RESPONSE. IM SICK OF THIS

I CALLED CAPITEC TO QUERY THIS AND TWO OF THEIR CONSULTNATS FAILED ME WITH ONE WHO DROPPED THE CALL ON ME