Bad Customer Expirience

Capitec Funeral Plan Note: Voluntary Policy Pause Benefit

In March i app**** for the pause and it was granted for 6 months ending in September. September i get an sms that your policy will resume this month will start collecting on the 27/09/2025

On the 17 get an sms that policy has lapsed. Went to the branch in Park station on the 22 Spoke to Lerato expressed my dissatisfation and i dont want a new policy or premium to change she inform me she is escalation they say on the line she must sent an email to date no feedback

Called the call centre spoke to Sipho who escalated again turn around time 7days.