Appalling service

Terrible service. They say a turn round of 7 -10 days for their gap cover claims but I had to approach the Financial Ombudsman before they actioned my claim. I submitted the claim on April 7th and finally received the money on June 19th. Unfortunately, my Medical Aid provider, Sanlam, sub-contract the gap cover insurance to Centriq Insurance. I have informed them of the poor service and suggested they find a better sub-contractor.