Anxious

Good day

I have recently lodged a claim for my uncle's funeral cover. I am the beneficiary of the deceased funeral policy. I am anxious because no communication was made. The family is hoping to bury my uncle on the 22-10-2021, we are solely dependent on this funeral and cover. I hope to hear from you soon. I would highly appreciate it if the payment could be made by the 19th October 2021 so that we can proceed with the funeral arrangements. Based on the reviews that I have read and heard about the insurer I am really anxious and frustrated. I hope I won't experience the same.