Unproffesssional attitude

Booked accommodation at our Guesthouse for 4 days for an employee during busy period. We confirmed without deposit. Did not show up. I phoned Arlene the next day. She said they had the dates wrong but he will arrive that day. Again did not show. When I phoned her again she first said she cancelled long ago with a Johan who do not work for us, then she admitted that she spoke to me and recall the conversation. Said she will be sending the cancellation now and laughed loadly in my face. She said \ You have nothing on black and white\" although we do have an e-mail confirming the booking. When I rep**** that I will speak to her manager she said that she is the main person there, I will not get further than herself.<br> Very rude and not expected from an employee representing a large company.<br> When I mention that I will send an e-mail to the other Guesthouses in Oudtshoorn about their behaviour, she rep**** that this is not their area so it is no bother to her. "