UNRESOLVED REGISTRATION STATUS/BLOCKED DUE TO OUTSTANDING DOCUMENTS ON ITS!

I have been going to the assistant registrar office in Welkom Campus for a week now, I have been restricted from registering for my honors degree due to outstanding ID and MATRIC Certificate, but I did Upload them on my iTs I have been studying with the university for years and I have obtained two qualifications from the University how come they do not have my documents. I drive 170 KM every day to Welkom Campus only to be sent away by Mme Lekutu and her clientele is not so good towards students. My student Number: ***. I cannot unblock the finances as yet due to that dilemma I am facing of unsatisfactory admin service I keep on getting yet I am a stakeholder as well.