Appalling service and lack of interest

Good day.

This is directed to both CJC and 2t Innovation.

After numerous attempts to get this issue resolved, I am now left with only one resolve( which is to escalate this across the social media platforms).

There is no direct email address to the Elis Park campus accounts department, their phones keep ringing nonstop till it cuts the line, no matter which number (available online) you try.

Boitumelo from 2t Innovation finally informed me that there is nothing they can do to get this matter resolved (even with the attached proof of payment) if it is prior to when the account was handed over to them.

This POP was also handed to CJC Ellis Park campus THE VERY SAME YEAR stipulated on the POP, when I was being denied writing exams due to non-payment. I was informed then that it would be allocated as the reference used on the POP was incorrect. I was then instructed to proceed to the exam room to write my exams.

So, my complaint is as follows:

It took 4 years for Ellis Park campus to incorrectly hand my account over 2T Innovation, even after the POP was supp****. There is no getting hold of the campus telephonically or otherwise. You LITERALLY must set foot on campus and hope that you will get assisted. 2T Innovation is unwilling to assist. If an account is handed over, and evidence is provided that this was incorrectly done; then the 2 creditors need to communicate and resolve. I have provided evidence that this was paid. Regardless of the year, 2T innovation needs to communicate this to Ellis Park campus to allocate payment. How can repay for an account that has evidence of being FULLY PAID FOR???? I AM BEYOND LIVID OF FALSE PROMISES AND UNWILLINGNESS TO ASSIST FROM EITHER PARTIES INVOLVED!