Very very bad service received at Route 82 security village

I was the very first tenant to move into Route 82 Security Village in Kibler Park back in October 2016. Everything was okay till the Complex Manager (Maharry) was replaced with Seef. Even the staff in the office were complaining to us, the residents about Seef’s attitude and his devious ways of doing things. I changed from debit order to EFT after I change banks. I informed the office of this change and it was acknowledge by Patricia and Abigail. Even after this, I was charged an extra R150 every month. Every single month, after I make payment, my rent would go into their account and would not be allocated according to my reference and this would result in me getting a call and I would sent proof of payments and only then would my account be updated. On one occasion, my 9 year old son came from school to a locked apartment. He advised Seef that his cellphone is in the house and he needed it to call me to tell me that he is locked out by the Complex staff…Seef refused to allow him access to get his phone and he had to sit outside until I returned from work that evening at 7pm. Another resident who was also locked out due to the mistake of the office staff, had to sleep outside in his car because they had aready left for the day and no one could assist him at that time. Seef just said sorry for the incident and moved on.

I moved out end of May 2018. One of the staff members approached me a day before I moved out, one of the staff members came over and I told him that I want to replace one of the bedroom doors which had been damaged when my bedroom suite was carried into the bedroom. He advised me not to worry about it as they will bill me R300 to replace it. I was okay with it. Upon inspection, I handed the keys to Phillip and he noted that all was well except the bedroom door which had been damaged.

It has been 22 days since I moved out and I have not received my deposit refund. I called in and was advised that they have charged me R4000 for maintenance fees. When I queried I was informed that it is R1000 to replace the door, R2100 to paint the place (Why was I not informed during inspection that I must pay for it) and R900 for keys to the front door to be replaced (which I handed personally to Phillip).

This has been a very unpleasant experience. The staff treat the residents as if they are doing you a favor and you are not paying to live there. They are rude and very unhelpful.