AF
Andiswa F

1 reviews | Active since Sept 2024

13 Sept 2024, 16:11

Very bad service from Okavango Place Central Developments

I am an ex tenant at Okavango Place, Central Developments. And I wouldn't recommend it to anyone. Unless you want to throw away your money.

1. I have been complaining about the utility bill that adds up to 4k a month with just a fridge and lights, hardly cook, I'd only have my gyser on for a few hours a day only when I have to bath. Complained about this for months and nothing was done about it. I even requested a meter reading but that also wasn't provided for. Funds are being consumed even when you are not home with taps closed and all electrical appliances off.

2. Lease expired end August, didn't have to serve notice but I did. Now when I want my deposit I am being told to that it's being held and that I am the one owing them maintenance fee. Mind you the inspection was done in front of me. And it was R2200, my deposit is R7650. They are not even entertaining the deposit interest part which the landlord has to put in an investment account that accumulates interest for the tenant.

First being told I didn't give them enough days before moving out, of which I did. Even though I didn't have to.

They are very rude, they even laugh at you while trying to express your frustrations. When you call and ask for a manager, the call is dropped on you.

Very disappointed with their services especially for such an unrealistically expensive place.

0
Replies (2)
Central Developments
Central Developments's reply13 Sept 2024, 16:23
Official
Good day

Your review and feedback are highly valued. We take your concerns seriously and assure you that our Client Care team is dedicated to addressing your query promptly and effectively. 

Your patience and understanding are appreciated, and we look forward to resolving this matter to your satisfaction. 

Best regards,

Best regards,

AF
Andiswa F's update13 Sept 2024, 22:42
Reviewer Update
Your client care team showed no remouse about my concerns, even after providing proof of all the things she brought up as reasons for non refund of my deposit. Thuto kept on trying to find unreasonable reason to not pay my refund.

I then received a call from Okavango, one of the male agents was busy laughing at me while trying to explain myself.

The treatment recieved upon moving in is totally different from the ones while being a tenant to the last day of your lease.