Service and health risk units

<div>When I moved to east on 82 rental apartments on the 1st of may 2022 with my small family I was highly pregnant however I was ecstatic that finally I’ll be at peace and my daughter will be born in a loving beautiful home nothing could’ve prepared me for what was going to happen, ***** was the agent assisting us with the application however on the day of the move she was nowhere to be seen and there was no communication from her end what we must do on the day of move in I was highly disappointed however a beautiful lady by the name **** assisted me as she felt bad for me and could see my frustration, she was went an extra mile to assist. As soon as I was in the unit my misery started the issue was electricity consumption which was ridiculous I reported this and was told it will be attended too, I spend plus or minus 1800 on electricity in that month I was told there is leakage in the bathroom which **** stepped in and maintenance was in my unit 611 for 3 hours trying to fix the problem and I was assured my electricity usage will decrease since the issue was fixed however my consumption increased to 78rands while average in the complex was 29rands June I spent almost 2400 on electricity I then went to the office with an intention to speak to the manager ***** as I was being sent from pillar to post when I enquire I’ll be told GCT is aware of the issue matter will be fixed but to my suprise when I called GCT was not aware of any issues reported to them regarding the unit 611 that when I went to the office and I was approached by **** who was very empathetic and ensured me she will get on top of this issue that is when my biggest nightmare happened, I gave her the breakdown about the electricity and the moist in the unit everyday we had to mop in my room as there was too much moist due to poor ventilation that when I got the biggest surprise that Block 52 has a problem there is moist and they are working on moving tenants out until the moist is gone as they will run some tests. ***** came back and advised there is another leakage in my unit they need to remove the bath in my unit again by that time consumption a day is 87 rands and yet I only have few electric appliances I was exhausted than I was told I’ll be moved into a better unit by that time **** is now avoiding me she doesn’t take my calls when I’m doing follow ups I felt helpless I then sent pictures of the stuff damaged due to moist including my 3months old daughter’s Walker I asked the seat to be replaced as it was totally damaged, my computer desk also but I was worried about the Walker till today nothing has been done On the deduction date the 30th of June your offices didn’t get funds into the account as your agents captured an incorrect account and the naedo response was quite clear Invalid account to my suprise on the 5th I think of July when I loaded electricity it didn’t load and GCT could not assist and I was referred to the office as my electricity was depleted and I wanted to make my daughter’s formula ****&nbsp; referred me to **** a very rude agent who lacks emphathy she told me I must pay up otherwise I won’t get electricity i than asked her how is it that you guys captured an incorrect account while a bank statement was provided when we did the application, I pleaded with her to put the electricity on while we trying to resolve this as they were at fault for capturing incorrect banking details she didn’t care she only threw me with a paper with banking details which she gave her co-worker as we were now exchanging words I asked for the manager they refused to give me his contact details as I wanted this to be resolved , My husband’s boss who signed the lease on our behalf had to step in and only then matter was resolved, I was treated like a dog in that office due to their error. Now back to what **** promised a new unit with no issues she was no longer nice to me nor even calling me I was doing follow ups and she decided **** to be the person who is a mediator because it became quite clear to me that after I had an altercation with **** she didn’t want anything to do with me, she only sent transfer of unit documents which I never checked the unit number only when **** came to assist with viewing I was shocked that they still moving me into a block that has problems the new unit 609 I was assured they won’t be issues with this one because they have tested moist is gone but suprise suprise the unit is moist paint is peeling, kitchen sink is not installed properly there is a leakage in the bathroom the shower iron rod fell out as it was not *****ed properly reported this and still nothing has been done, there is a trail of emails sent with no feedback especially from **** only **** has been trying to assist but I feel her resources are limited I was told I need to move again. My appliances have dents because of these constant moves, till today I haven’t been moved however tenants are moving in monthly. The last incident was on the 31st of August when Lelo asked me about the 800 to cover the deposit as she believes she has upgraded us to this dump ground floor unit, I had asked her to liaise with my husband as we were meant to pay it on the 15th of July but he had questions why it was R800 so they spoke I was under the impression that they have resolved it as I didn’t even follow up with my husband as she seems to be nicer to him, I got a WhatsApp text from her that I must pay 800 I was shocked because if my husband never paid she would’ve sent a text to me or email all of us as she has our details so I told her I’m on martenity leave I’ll get my uif first week of September I’ll pay her as my husband is away for his late mother’s unveiling that when I got a threat from her that I need to pay by 11 or she will load arrears on my GCT account , I then requested a friend of mine to assist and paid it , I then requested for all my complaints to be resolved before close of business till now she has not done any attempt to contact me, what infuriates me is the fact that we are being treated like nobody’s because these girls think since the unit is under my husband’s company we are staying for free and yet money is being deducted religiously on 31st when I send issues to them it like they are doing me a favor for staying here . I am tired of this Ill treatment and if this is not resolved I’m going to the rental ombudsman office to report that we are placed into a block which causes a health risk as we are constantly sick with flue and nose blocked due to moist/dampness in these unit Central developments is quick to take money from us and yet they provide false marketing to their tenants I will not even recommend anyone to move here</div>