Treated like a stranger with no empathy

It is quite frustrating that we find our selves again where I have to write a bad report due to treatment I’ve received from central developments on east on 82, just when I thought things are going well and how Simphiwe has assisted on my previous issues inlign with his co- worker Lelo however today has been the most horrible experience. On Tuesday I reported that my I-gate has been deactivated due to new tenants that have occupied my old unit 611 even my fingerprints we then agreed that since unit 609 was a temp unit and I’m moving to 151 everything will be done once I’m in the unit in the meantime i-gate won’t give me problems and since there is an issue with load shedding and sometimes the system is down and you guys are busy with an upgrade I won’t have issues if the code is generated as security will be able to verify the code and let me in. Tuesday my driver from checkers 60 was stuck at the gate as codes were not working but Lelo and Simphiwe assisted. Today I had to take my very ill 4 month daughter to Park lane hospital I didn’t have any issues with the driver getting in with the code however when I got back there was load shedding I had created the code while I was on my way home as once I’m at the complex mtn network doesn’t connect it shows no signal due to load shedding I got the worst treatment when we tried the code and it wasn’t working and I’m on an Uber with a baby I had to ask security to verify the code which he advised there is issues with codes as system wasn’t accepting them due to load shedding he wanted me to do fingerprints and I explained my last conversation with Lelo that I’m waiting to be placed in the correct unit and do everything at that moment my Uber driver is charging me and I stay in block 52 which is quite far from the gate I had to end the trip as no one was assisting me and take the baby with the pram and wait for someone to open which took forever McDonald than came through and advised that he is not aware of my situation and he wasn’t advised. I had to walk with the sick baby and paining ankle because of your system that forever down, I had a stressful night before and today as my daughter was very ill and your people added to my stress and worse the unit 609 has roaches which I don’t know where they are coming from as I didn’t have them at 611 I am adding this because I’m so angry I was going to let this go and get fumigators to sort it once I’m in the new unit as I didn’t want to add on Simphiwe’s stress as he has been helping me but now I’m angry and I sincerely regret moving here from inception to date I’m not happy and just when I thought there is some light at the end of the tunnel today I was treated like a nobody and I did advise McDonald that I will be writing another report until you guys value your tenants treat them fairly and have empathy and learn to listen than to dictate how a tenant should be treated, I should be able to boast about you guys to my friends and family to come and stay here because it a beautiful environment however due to bad service I’ve experienced in the last 5 months has made me not want to recommend you guys and it makes me sad when I see new tenants because I can’t give them that warmth that central developments at east on 82 should’ve given me.