TM
Thobile M

1 reviews | Active since Feb 2020

06 May 2021, 08:44

Terrible experience from Boardwalk Heights !!!!

This has been be the worst experience of my life with an Estate Agency by far. There is no consideration to Treating Customers Fairly and the Management of Boardwalk Heights just has zero capability in implementing processes that work and have the poorest communication. Misrepresentation and unfair treatment are their main venture and what they are good at. I was moved from a unit that I occupied last year November 2020 and was basically told by Dewald du Plooy that I have no other choice because the owner who bought it wants to move in. My lease has not expired, and I was basically threatened several times to move to another unit, this is by the way, not legally allowed because I was still serving my lease period as per my lease agreement. I eventually agreed because I was tired of the pestering and pressure. After the move they promised me that the movers will move everything and I won't need to touch anything and well, that did not happen. I had to work my but off collecting my things from one unit to another. This is not even the end of the story, after the whole debacle, at the end of April 2021 my rent did not get debited. The Dewald and Gift from Boardwalk Heights promised me in March 2021 during the move that everything will be taken care of as far as the transfer goes. After realizing that my rental was not debited, I sent an email and asked about that. Central development accounts told me that the unit that I currently stay at was bought by someone and accounts is no longer responsible for that. First of all, who is responsible for the transfer documents and ensuring that all is in place? There were supposed to link my account and make the transfer seamless and stress-less like the promised. They are rude and basically don't care about tenants. I am so fed up of this place and I cannot express just how disappointed I am of the poor management and miscommunication. My lease agreement was supposed to be amended on the day of the move, but I was just easily handed over to a new landlord without being given the chance to make an informed decision. The unit that I was moved from was never bought from the first place and I am just a toy, that they are toying around with. Very disappointing!!

0
Replies (2)
Central Developments
Central Developments's reply06 May 2021, 15:53
Official
 Good day, Thobile

Thank you for your feedback.
Kindly provide us with an opportunity to investigate this matter.
We will revert as a matter of urgency.

Regards,
Client care 

Best regards,

Central Developments
Central Developments's reply10 May 2021, 09:55
Official
Good day Thobile

We apologize for any inconvenience that you have experienced. 
Unfortunately, as the property is being sold, the management thereof has also changed.  Once, mandates and take over from property to managing agents and, owner and tenant have been finalized, the operation will run much smoother.  As confirmed with our administration division, your transfer documentation has been amended successfully and you shouldn't experience any further discomfort.  Should you need any further assistance, kindly contact the property owner.

Kind regards,
Client care

Best regards,