CD
Cornelius D
1 reviews | Active since Jul 2018
28 Jan 2021, 09:40
Shiny and pretty on the outside, ROTTEN on the inside.
Being a customer for years at this facility means absolute zero, when a mistake is made from one of their employees, in this case more than one, instead of actually dealing with the mistake, they pass the blame until they run out of excuses and eventually blame you- the customer. Regardless if said customer has actual proof with emails from employees involved in the mistake, there is ZERO accountability at this facility, very nice and shiny from the outside but rotten on the inside. Not to mention that their units leak so badly, wait until there is a storm, but of course the roof leaking will probably be the customers fault as well. If you value your peace of mind, your deposits and your stored goods, AVOID LIKE THE PLAGUE.
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Replies (4)0
Replies (4)
Central Developments's replyOfficial
28 Jan 2021, 16:32Good day, Cornelius,
Thank you for taking the time to review us. All client feedback is greatly appreciated and important to us.
All emails and communication with the site staff have been reviewed. It was noted that our admin team received late notification of this account change and the refund was already processed and refunded into the original bank account provided. Your request for a second refund was declined by our financial and legal department.We advise that you take this matter up with your bank.
We have no record of any roof leaks when we inspected your storage unit or received any complaints from you regarding this matter. An inspection will be made to test your unit for water damage and repairs will be done if necessary.
Kind regardsMi-Storage
Thank you for taking the time to review us. All client feedback is greatly appreciated and important to us.
All emails and communication with the site staff have been reviewed. It was noted that our admin team received late notification of this account change and the refund was already processed and refunded into the original bank account provided. Your request for a second refund was declined by our financial and legal department.We advise that you take this matter up with your bank.
We have no record of any roof leaks when we inspected your storage unit or received any complaints from you regarding this matter. An inspection will be made to test your unit for water damage and repairs will be done if necessary.
Kind regardsMi-Storage
Central Developments's reply28 Jan 2021, 16:32
Official
Good day, Cornelius,
Thank you for taking the time to review us. All client feedback is greatly appreciated and important to us.
All emails and communication with the site staff have been reviewed. It was noted that our admin team received late notification of this account change and the refund was already processed and refunded into the original bank account provided. Your request for a second refund was declined by our financial and legal department.We advise that you take this matter up with your bank.
We have no record of any roof leaks when we inspected your storage unit or received any complaints from you regarding this matter. An inspection will be made to test your unit for water damage and repairs will be done if necessary.
Kind regardsMi-Storage
Thank you for taking the time to review us. All client feedback is greatly appreciated and important to us.
All emails and communication with the site staff have been reviewed. It was noted that our admin team received late notification of this account change and the refund was already processed and refunded into the original bank account provided. Your request for a second refund was declined by our financial and legal department.We advise that you take this matter up with your bank.
We have no record of any roof leaks when we inspected your storage unit or received any complaints from you regarding this matter. An inspection will be made to test your unit for water damage and repairs will be done if necessary.
Kind regardsMi-Storage
CD
Cornelius D's updateReviewer Update
29 Jan 2021, 10:35Absolute *****!! Thank you very much for this response, you have made it very easy to prove my point now.
June 2020 - Your debit orders failed to this account, I notified you that this account is no longer in good standing and will proceed with EFT payments from now on. (This is recorded in emails.)
*After not receiving payment, instead of informing me or giving me a call, you proceeded to try blacklist me, only 1 week after not receiving payment. I was a customer for over three years and never missed a payment once, often paying 6 months in advance, this is how money hungry you people are. And then what happened when I found out that my rent wasn't paid? I paid it immediately.
19th November 2020 - I moved my belongings out, yet my contract was valid until the 31st Nov, and it was paid until the 31st Nov.
26th November 2020 - I ask for bank details change because I know you are too *********** to have made a note previously in your accounts department. This is acknowledged by your Manager Stephan in writing - that it has been sent to head office, your Accounts Manager Marelize is copied in this email, not that it matters I guess, emails are not important.
16th January - You release deposit to incorrect bank account by mistake, why? Yes you guessed it, incompetance.
Looking at this information, by which logic was I late in submitting change of bank details? As per YOUR policy, deposits are only released up to 6 weeks after contract has ended, do the math.
I think now everyone can see how you conduct business, and the fact that you changed your story once again is ridiculous, last time you spun some story that it was not received because I didn't send some kind of form (The Manager didn't mention any form at the time and acknowledged it was sent to Accounts, this is in writing.)
Now you acknowledge it was received, but it was received late, yet I just shown you the timeline now? To which I have all the proof, so what now? Are you going to try make up another lie?
June 2020 - Your debit orders failed to this account, I notified you that this account is no longer in good standing and will proceed with EFT payments from now on. (This is recorded in emails.)
*After not receiving payment, instead of informing me or giving me a call, you proceeded to try blacklist me, only 1 week after not receiving payment. I was a customer for over three years and never missed a payment once, often paying 6 months in advance, this is how money hungry you people are. And then what happened when I found out that my rent wasn't paid? I paid it immediately.
19th November 2020 - I moved my belongings out, yet my contract was valid until the 31st Nov, and it was paid until the 31st Nov.
26th November 2020 - I ask for bank details change because I know you are too *********** to have made a note previously in your accounts department. This is acknowledged by your Manager Stephan in writing - that it has been sent to head office, your Accounts Manager Marelize is copied in this email, not that it matters I guess, emails are not important.
16th January - You release deposit to incorrect bank account by mistake, why? Yes you guessed it, incompetance.
Looking at this information, by which logic was I late in submitting change of bank details? As per YOUR policy, deposits are only released up to 6 weeks after contract has ended, do the math.
I think now everyone can see how you conduct business, and the fact that you changed your story once again is ridiculous, last time you spun some story that it was not received because I didn't send some kind of form (The Manager didn't mention any form at the time and acknowledged it was sent to Accounts, this is in writing.)
Now you acknowledge it was received, but it was received late, yet I just shown you the timeline now? To which I have all the proof, so what now? Are you going to try make up another lie?
CD
Cornelius D's update29 Jan 2021, 10:35
Reviewer Update
Absolute *****!! Thank you very much for this response, you have made it very easy to prove my point now.
June 2020 - Your debit orders failed to this account, I notified you that this account is no longer in good standing and will proceed with EFT payments from now on. (This is recorded in emails.)
*After not receiving payment, instead of informing me or giving me a call, you proceeded to try blacklist me, only 1 week after not receiving payment. I was a customer for over three years and never missed a payment once, often paying 6 months in advance, this is how money hungry you people are. And then what happened when I found out that my rent wasn't paid? I paid it immediately.
19th November 2020 - I moved my belongings out, yet my contract was valid until the 31st Nov, and it was paid until the 31st Nov.
26th November 2020 - I ask for bank details change because I know you are too *********** to have made a note previously in your accounts department. This is acknowledged by your Manager Stephan in writing - that it has been sent to head office, your Accounts Manager Marelize is copied in this email, not that it matters I guess, emails are not important.
16th January - You release deposit to incorrect bank account by mistake, why? Yes you guessed it, incompetance.
Looking at this information, by which logic was I late in submitting change of bank details? As per YOUR policy, deposits are only released up to 6 weeks after contract has ended, do the math.
I think now everyone can see how you conduct business, and the fact that you changed your story once again is ridiculous, last time you spun some story that it was not received because I didn't send some kind of form (The Manager didn't mention any form at the time and acknowledged it was sent to Accounts, this is in writing.)
Now you acknowledge it was received, but it was received late, yet I just shown you the timeline now? To which I have all the proof, so what now? Are you going to try make up another lie?
June 2020 - Your debit orders failed to this account, I notified you that this account is no longer in good standing and will proceed with EFT payments from now on. (This is recorded in emails.)
*After not receiving payment, instead of informing me or giving me a call, you proceeded to try blacklist me, only 1 week after not receiving payment. I was a customer for over three years and never missed a payment once, often paying 6 months in advance, this is how money hungry you people are. And then what happened when I found out that my rent wasn't paid? I paid it immediately.
19th November 2020 - I moved my belongings out, yet my contract was valid until the 31st Nov, and it was paid until the 31st Nov.
26th November 2020 - I ask for bank details change because I know you are too *********** to have made a note previously in your accounts department. This is acknowledged by your Manager Stephan in writing - that it has been sent to head office, your Accounts Manager Marelize is copied in this email, not that it matters I guess, emails are not important.
16th January - You release deposit to incorrect bank account by mistake, why? Yes you guessed it, incompetance.
Looking at this information, by which logic was I late in submitting change of bank details? As per YOUR policy, deposits are only released up to 6 weeks after contract has ended, do the math.
I think now everyone can see how you conduct business, and the fact that you changed your story once again is ridiculous, last time you spun some story that it was not received because I didn't send some kind of form (The Manager didn't mention any form at the time and acknowledged it was sent to Accounts, this is in writing.)
Now you acknowledge it was received, but it was received late, yet I just shown you the timeline now? To which I have all the proof, so what now? Are you going to try make up another lie?
Central Developments's replyOfficial
29 Jan 2021, 15:20Good day Cornelius
We will no longer make use of this platform to discuss this matter.
If you have any further complaints, please raise them with our head office.
We deem this matter closed.
Regards,
We will no longer make use of this platform to discuss this matter.
If you have any further complaints, please raise them with our head office.
We deem this matter closed.
Regards,
Central Developments's reply29 Jan 2021, 15:20
Official
Good day Cornelius
We will no longer make use of this platform to discuss this matter.
If you have any further complaints, please raise them with our head office.
We deem this matter closed.
Regards,
We will no longer make use of this platform to discuss this matter.
If you have any further complaints, please raise them with our head office.
We deem this matter closed.
Regards,
CD
Cornelius D's updateReviewer Update
23 Feb 2021, 09:25Of course you have nothing to say when the facts come out, useless and *********** as advertised. Must be all Daddy's children working in head office.
CD
Cornelius D's update23 Feb 2021, 09:25
Reviewer Update
Of course you have nothing to say when the facts come out, useless and *********** as advertised. Must be all Daddy's children working in head office.