1 reviews | Active since Jun 2021
San Ridge Heights in Midrand.
my partner and i moved out end of March and while moving out, we left some stuff at the apartment with the intention that we’d go back and fetch them as the car was already full. Unfortunately something came up and we were unable to go back. The day after that was good Friday so we were only able to contact san ridge heights people the Tuesday after easter Monday. I asked if they could please keep the stuff we left in the apartment at their office and we’d come fetch it the following day. The guy i spoke to told me the apartment was empty and the maintenance people didnt find anything. The weird thing in all this is, amongst the items that we left behind, we left our drying rack and a big bin on the stoep, a kitchen widow curtain that was still on the window, and a few things that were in the wardrobe (mind you the wardrobe was closed, to show that we didnt forget those things).
Our neighbour told us that immediately after we left, the maintenance people came and and started repainting the unit and amongst them, was a big lady who had a toddler boy with her. I don’t understand how all those items disappeared into thin air. What i hated the most was how they handled the whole issue. There wasnt any investigation into this, i wasnt even asked to come in to further discuss the issue. All they did was tell me that the painters said they didn’t find anything and thats all. Up until now i still haven’t received any information or updates regarding this whole thing. Im disappointed and personally believe the painters at Sanridge Heights stole my stuff and the management did nothing about this. All they care about is money but not people. I hate this agency
You did not notify any of our staff members (who are available seven days a week, including public holidays) that you left items in the unit that you wanted to collect later. You handed over the apartment key and left.
Once a tenant vacates, we send our maintenance team to renovate the apartment for the next tenant, as standard practice.
They didn't find any belongings in the unit.
It was your full responsibility to notify us that you left valuables that you wanted to collect at a later stage, however, waited for days before contacting us.
We are not liable for the loss of any personal items.
Please refer to section seventeen, point one, point twenty, in your signed lease agreement.
We, therefore, deem this matter concluded.
Management.
You did not notify any of our staff members (who are available seven days a week, including public holidays) that you left items in the unit that you wanted to collect later. You handed over the apartment key and left.
Once a tenant vacates, we send our maintenance team to renovate the apartment for the next tenant, as standard practice.
They didn't find any belongings in the unit.
It was your full responsibility to notify us that you left valuables that you wanted to collect at a later stage, however, waited for days before contacting us.
We are not liable for the loss of any personal items.
Please refer to section seventeen, point one, point twenty, in your signed lease agreement.
We, therefore, deem this matter concluded.
Management.