RUDE STAFF SUPPORT AND LACK OF EMERGENCY SUPPORT

I have been disappointed with the service at Woodlands Place of Pretoria East. Maintenance fails to respond to urgent requests, and communication from staff has been consistently poor.

Most concerning is the lack of proper emergency response. Staff have been dismissive, rude, and unhelpful when us the residents are in distress. Attempts to escalate issues to maintenance management have been met with unprofessional behavior, including calls being abruptly ended without resolution.

Woodlands Place has the potential to be a great residence, but the way staff handle residents and emergencies makes living here frustrating and stressful. I hope management improves staff training, accountability, and response protocols for the sake of current and future residents.