Refusal of Deposit Fund.

I am really not happy and I want to take this matter further. I spoke to Sindi From the maintenance department At Sandridge Heights with regards to being paid out my moving out deposit in which they refuse now to so saying our notice was put in late which at the time we were not aware which then we communicated with them that we were not aware of this which the matter was then taken further to in which communication came back to say they do approve the notice of moving out , but still did not communicate that we will not get our deposit , which an exit inspection took place and everything was done accordingly and still no communication to say that our deposit will not be refunded and at the end of the inspection everything got concluded and we were given a receipt of how much is going to be deducted and how will be refunded but now we have been given false pretense of having to be getting a refund back which we are not told that we not going to be which from the get going not everything was communicated to us an now a blame is being made on us , I am extremely disgruntled by this whole situation. Before I take this to further to the ombudsman , I want to give your manager / office to sort this matter out.