REFUND NOT IN - INCOMPITANCE

I am really not happy and I want to take this matter further. I spoke to Yoliswa whom I believe she has blocked me. Before I take this to hello peter and then ombudsman , I want to give your manager / office to sort this matter out.

As you know, I have app**** for a place there , it was approved and then I was told to pay R500 ( Holding fee ) That was on Tuesday. On Wednesday when I texted Yoliswa and to tell her that I am coming to view, she then tells me that the application was then declined. As to how I was not told the etire day I do not know. On that same day she tells me that the R500 refund was processed.

I then asked her yesterday where is my money, she tells me that she sent the refund request to finance team But later asked my husband if he got the R500, I am shocked at the fact that she asked my husband that question when I am the one who paid the R500

No one called to confirm which bank details to deposit into. Clearly they not sure which bank or account number will the money go into That’s it the refund was processed.

What is puzzling is the fact that I am the one who paid, but someone else ( my husband ) is asked if they got the money Where’s this Yoliswa lady got the POP from me , not my husband , she told ME to pay R500 NOT my Husband

It has then been 3 days full , with no money into my account.

If you are unable to give me your manager’s number / email address. Please make sure this text gets to him. And il only give your office 3 hours to deal with this, and il be happy to go to hello peter and then take the ombudsman route. And trust me , I AM NOT ONE TO LEAVE MATTER’S HANGING. I WILL DEFINITELY TAKE THIS FURTHER

Thank you