1 reviews | Active since Apr 2020
Poor service
I am utterly disappointed with the service (rather lack thereof) from Central development. I have reported an issue with the basin in my unit on the 1st of August 2020 via email to which I did not receive a definitive response or even acknowledgement besides "what is the name of your complex?" Then there was silence...(oh and you say your turnaround time is 72hrs), I then called on the 7th to which I was promised a call back and that was not done, I then sent a follow up email on the 8th to which no response was received either. I have since made numerous calls to both central development and the estate manager who on Friday (14/08/2020) I called around 8:30 after having missed his call to tell me they would sort out my issue just after 10. Having arrange for someone to be there that day, the matter was still not attended to and the person left around 4pm without the maintenance people coming. It's been 17 days (including the 1st) since I reported this and nothing has been done. This is extremely poor service and just makes one very angry having been an upstanding resident of the reaidential estate. I'm really not happy!!!
I have also had instances where I found a contractor in my unit without my consent...having been given keys to all units without supervision
Our turnaround time on emergencies under normal circumstances is 72hours. We are not certain as to why there has been a delay. An appointment has been set for Wednesday as confirmed with you and Lebo. Under no circumstances is anyone allowed into a tenant’s apartment without permission. Should our team need access, a notification is sent via email, WhatsApp, and sms. We are investigating this matter and will revert back to you. We will review our procedures to ensure that incidents such as these do not occur in the future. Apologies for the inconvenience caused.
Best regards,
Our turnaround time on emergencies under normal circumstances is 72hours. We are not certain as to why there has been a delay. An appointment has been set for Wednesday as confirmed with you and Lebo. Under no circumstances is anyone allowed into a tenant’s apartment without permission. Should our team need access, a notification is sent via email, WhatsApp, and sms. We are investigating this matter and will revert back to you. We will review our procedures to ensure that incidents such as these do not occur in the future. Apologies for the inconvenience caused.
Best regards,
After a failed appointment from our site, our maintenance team has been to your unit twice afterwards to no avail. A notice was placed under your door to schedule another appointment with the maintenance office. A delay was caused in the interim, and we apologize if this caused any inconvenience. This is an unprecedented matter and we are confident that it will not occur in the future as it is important to us that our tenants enjoy the benefit of a well-kept dwelling.
This issue has been resolved as confirmed with management and we deem this matter resolved. Many thanks
Best regards,
After a failed appointment from our site, our maintenance team has been to your unit twice afterwards to no avail. A notice was placed under your door to schedule another appointment with the maintenance office. A delay was caused in the interim, and we apologize if this caused any inconvenience. This is an unprecedented matter and we are confident that it will not occur in the future as it is important to us that our tenants enjoy the benefit of a well-kept dwelling.
This issue has been resolved as confirmed with management and we deem this matter resolved. Many thanks
Best regards,