OXFORD HEIGHTS, MONTANA

OXFORD HEIGHTS

I am really frustrated with the way the matter has been handled. We had a connection problem with the DSTV since Tuesday. Wednesday we decided to report it to the maintenance office they gave us a technicians number to call, they came after 3hours, they told us the fault is with the satellite and they will come back first thing in the morning, in their process of checking the signal went off all together and connection went off, this was Wednesday evening, Thursday we called the technician amd went to the maintainance office which they told us that they waiting for the head office to approve for the technicians to come fix the problem. What is frustrating is no one is updating us or even doing anything about this. Today we are still without connection its already 12:00pm, we called the head office the number is not going through, went back to the maintenance office only to be told they still waiting for approval, worst of all they say their offices are closing today. So what should happen to us should they still be unsuccessful with getting approval that they couldn't get for the past day. The service here is really unpleasant. Why have a maintenance office when you eventually end up doing things yourself I am truly unhappy and disappointed