SM
Samantha M

1 reviews | Active since Nov 2018

26 Nov 2018, 11:17

NO FEEDBACK 26 DAYS LATER REGARDING MY DEPOSIT REFUND!

I moved out of Lemon Tree on 31/10/2018. according to my lease, it states that I will receive my deposit after 21 days. I had to call Bianca on the 22nd day to ask for my deposit. Its day 26 and I STILL have not received my deposit, or rather hats left of it. AGAIN, I had to call her and as expected, got a sad story because nothing is ever her fault.Shes always been ever ready to shift blame!! BUT...DARE you not pay your rent on time...you get locked out of our unit and your lease gets terminated.

I abided by their rules when I was told to move out after my lease ends and was told that my lease will not be renewed. I was visited by Karel, who told me that I coud stay on, which I declined after a day or two, due to the way that my issue was handled and how ruthless Zayne was during this episode.

They deducted an amount that was owing to them...fair enough. I was told an amount will also be taken out if anything is wrong with the unit after I move out. which Karel himself looked around briefly ad said there doesn't look like theres any damages are whatsoever. when I moved out, I left the unit SPOTLESS!! One could eat off the floors. That's the way I found the unit, so that's how I left it. Well just about.

After ALL of that, R1300 was still deducted from my deposit! Lol So six hundred and something is owed to me, which is STILL a struggle to get from them!!!

but if m rent was late, which it was ONLY ONCE, I was locked out of my unit and taken to the tribunal.

NICE Central Development!!!

P.S. even if 10 cents is being owed to me...I WANT MY MONEY!!!!

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Replies (1)
Central Developments
Central Developments's reply30 Nov 2018, 15:31
Official
 Good day, we would like to apologise for the delay in your deposit refund. We realized that there was an admin error on our side which resulted in the delay. Upon discovering our error, we rectified the issue as quickly as possible and I can confirm that your deposit has been refunded. We have taken your experience into consideration and we hope to prevent future issues like this happening to our tenants. We are always striving to improve our service and thank you for your valued feedback.