No Communication and Delayed Refund from Central Developments Manhattan Lofts

I am extremely frustrated with the lack of communication and delay in receiving my refund from Central Developments Manhattan Lofts.

I officially moved out of the property on the 31st of March 2026. On the 2nd of April, my sister sent an email requesting that the refund be paid into a specific account. The company responded requesting proof of account, which was promptly provided.

However, after submitting the required documentation, there was no further communication from their side.

On the 14th of April, my sister followed up to ask when the refund would be processed, as there had been no updates. They responded with an apology for not replying earlier and assured us that the money would be paid on the 15th of April.

On the 15th of April, my sister sent another email requesting confirmation or an update, but once again, there was no response. As of today, the 16th of April, the funds have still not been paid, and there has been zero communication from their side.

What is even more concerning is that this company is extremely strict when it comes to rent payments, yet when it comes to refunding tenants their deposits, there is a complete lack of urgency and communication. This double standard is very worrying and unfair to tenants who have honoured their obligations.

This lack of professionalism, poor communication, and failure to honour their own commitment is unacceptable. It is incredibly frustrating to be ignored, especially when it comes to money that is rightfully due.

I request that this matter be treated with urgency and that my refund be paid immediately, along with proper communication explaining the delay.

I would not recommend this company based on this experience.