KR
Khangwelo R

1 reviews | Active since Dec 2017

09 Mar 2021, 10:35

New development house leaking defect for over 12 months now

I bought a house by R1.3 million in Alberton at Leopard Rest Security Estate, I discovered that the house is leaking from the day I moved in and they've been trying to fix temporarily, is leaking on the upstairs slab, the water is coming through balcony as they know. they don't want to do permanent fix of applying water proofing because they said is costly. now is been 12 month the house still leaking. I'm now so confused because when is raining it damages my equipment's (couch, tv, tv stand and etc.). what if the house collapse because of the water coming in. Please help me hellopeter

0
Replies (7)
Central Developments
Central Developments's reply09 Mar 2021, 11:10
Official
Good day Khangwelo

Just before you posted your review, you contacted our Client Care line, and you have been informed that the necessary follow-up will be made and feedback will be provided.
Please take note that matters cannot be resolved via this platform. Please always use the correct channels which we provided to you to report any issues to ensure that your queries get resolved efficiently. 
Please allow us the opportunity to resolve the matter for you.

Thank you,
Client Care
KR
Khangwelo R's update09 Mar 2021, 12:34
Reviewer Update
Hi,

Thank you for your respond..., For your information I've been following the correct platform to report the matter, since last year around June if not July 2020 when I discovered that the house is leaking under the stairs and by the living area on the upstairs slab. You sent some people to come to do an investigation to resolve the defect of leaking. The first attempt didn't work out to resolve the issue, I then brought it back to your attention and I was happy with the second attempt because it was heavily raining and I was not experiencing the issue. In November towards December, I reported the issue again, the leaking defect still not resolved up today. Please be aware that my couch, rug, DStv remote control, and laptop got damaged because of the previous heavy rain..., my neighbor has been experiencing leaking issues in his house the months I got my house keys in March 2020 and you resolve the issue by revamping his balcony to apply the waterproofing and he no longer experiencing the leaking defect which looks like is permanently resolved; 1. Why are you not doing the waterproofing solution to resolve the leaking in my house? 2. Is approaching 5 months without you guys fixing the leaking defect as reported and why? 3. Who needs to cover the damage cost for the laptop, rug, and couch?

Please note I agree with you 100% that this platform is not going to resolve the issue, I've been following the correct platform as stated and the above 3 question has not yet been answered.

Can you be happy staying in the leaking house for almost a year when you spent so much millions on money?

Regards,
Khangwelo
Central Developments
Central Developments's reply09 Mar 2021, 13:16
Official
Good day Khangwelo

We prefer to deal with any issues directly and in person so that we can resolve them quickly and efficiently. 
 
Our team and manager at Leopard’s Rest have been in contact with you regarding this matter and are at your full disposal.   They have made an appointment with you, and our experts will inspect the matter accordingly.
 
They will contact you again to follow up. Please feel free to raise any issues with them in person or contact our Client Care line to ensure that this is resolved. 

Regards,
Client Care 
KR
Khangwelo R's update11 Mar 2021, 11:35
Reviewer Update
Hi Central Development Management

I am tired, this is unprofessional and unacceptable. my equipments got damaged, who's cost that should be to replace the damaged equipments?

Yesterday (10th March 2021) got a call for today 9 am appointment, had to cancel meetings with my client because you guys promised to come today at 9 am..., now is 11:45 am and you not saying anything, please note I've business to run and please do not schedule an appointment that you will not show up, be professional. I made it clear on the call that I will make time in the morning by canceling other things for you guys.

I cannot always get a false promise from you guys, train your staff to set up a visit to resolve the house defect when they're 100% sure to fulfill it. Time is money and you will agree with me.

Thank you,
Khangwelo
KR
Khangwelo R's update06 Apr 2021, 11:03
Reviewer Update
Hi Central Development Management,

I just want to appreciate Nthabiseng Kekana for making sure that all the damaged equipment should be fairly cleaned and replaced. The house defect has been fixed and awaiting for the heavy rain to be sure that is 100% fixed.

Thank you so much Central Development for your action on my request.

Regards,
Khangwelo
KR
Khangwelo R's update31 Jan 2022, 13:18
Reviewer Update
Good day,

Happy 2022, hope central dev doing well?

My house still leaking..., can you guys at least do permanent fix in this defect. I am available at anytime in the house.

Regards,
Khangwelo
Central Developments
Central Developments's reply01 Feb 2022, 10:50
Official
Good day Khangwelo

Our team will contact you to schedule an appointment for an inspection.
In the future kindly use the provided platforms made available for your convenience to ensure efficient assistance.
You can also report emergencies on our Client Care Line on ***.

Kind Regards,
Client Care