LB
Lebogang B

1 reviews | Active since Nov 2022

10 Aug 2023, 14:12

Manhattan Lofts Rental has moulding no solutions.

Manhattan Lofts Rental. I am disappointed by the solutions given to me for my mould complaint. The unit I stay in has molding, the maintenance people come and paint over the moulding area evertime it comes back. They have done this three times already and I stay with my kids. One is 5years old and my last born is 2months old. They have advised me to pay an additional amount of R200 to my rent to move into another unit or I stay in the current one I am in if I can't pay the additional amount. They are not wiling to write off the R200. They don't want us to speak to the owner or the person making these decisions. They claim it's out of thier hands, we must decide what we want to do. Move and pay more rent or stay and they continue painting to solve the problem, while we all get sick in the process. I am still waiting for a solution that favour's my kids health and safety at no cost to me.

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Replies (3)
Central Developments
Central Developments's reply10 Aug 2023, 16:02
Official
Good day, Lebogang,

Thank you for your review. Per our telephone conversation, we have escalated your query and will be in contact shortly to resolve your query speedily. We ask that you please contact client care for any other queries.

 For all inquiries, kindly visit our site office or contact our Client Care team at ***. 

Kind Regards
LB
Lebogang B's update17 Aug 2023, 14:06
Reviewer Update
Hi, I have been assisted now. They managed to move me to another unit that did not have the problem. Thanks to
Thuto Lethoba Client Care Agent at central development that understood our problem and treated it with the urgency it deserved. She gave us the solution we have been asking for from day one that others said was not ****ible. Thank you for bieng human and using your customer care skills.
Central Developments
Central Developments's reply24 Aug 2023, 11:01
Official
Good day, Lebogang,

Thank you for your review! We pride ourselves in providing top service as it is our priority. We are glad to hear about the service you received and will pass your compliment on to Thuto. 

For all inquiries, kindly visit our site office or contact our Client Care team at ***.

Kind Regards