KL
Kabelo L

1 reviews | Active since Jun 2015

28 Oct 2021, 15:31

Manhattan Lofts.

I am one person who appreciate every single thing in my life because I have grown from different situations of life. I would like to thanks Manhattan Lofts in Alberton for offering me a home which was very safe clean and had a piece of mind. I think it is only fair to give my review as each company grow from small views or suggestions that its customers have. effective 1st October 2020 I have moved to this nice place was staying in the same complex but different unit, due to personal reasons I have asked to be moved to a different unit which is on the ground floor, this was effective May 2021 if I am not mistaken, and I was explicitly clear that I am aware that my contract at unit X is coming to an end in October, and I don't want my deposit condition to be affected as stated in the contract that if a tenant leave the complex before their 1year contract expires then the tenant will loss their deposit. well after 1hr of discussing this I was given a new contract to move to unit XX, and a month before my contract end I get another opportunity elsewhere career wise which forces me to move out end of October 2021 and to my surprise I cant get my deposit as I have changed the unit. this does not sit well with me as in my good mind I am still within the same complex same company where by I had to top up my deposit to move to a new unit, I had to even pay a rental which was even more than the initial one. I don't like argument or drama, but to the company I am not happy at all about this. 2. Can the treatment be the same if you guys on the contract or on your marketing conditions state that no Pets allowed let it be that way. I hate to bring race into this matter but I was hurt after asking to have a dog at my place and denied that, I then later saw other tenants having a luxury of their dogs and Cats in the complex,, I did forward this to management attention and the securities that what they doing is not fair, or is it because other people are of different race and will have a privilege to stay in with their pets I don't know. and it is also not fair to kids too our children love animals and when you try to convince the kid that animals are not allowed here you come across as a lair to your kids. 3. may you guys try to monitor your electrical system it is shocking like seriously, from me as person who was more engaged with lot of people who stayed there and left, believe you me if you don't fix that system you guys will always every month have people moving in and out. I hope you find my review fruitful and maybe when I come back who knows I will come stay with you guys.

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Replies (1)
Central Developments
Central Developments's reply02 Nov 2021, 12:55
Official
Good day Kabelo Thank you for your review.Even though your first contract expired, you have signed a new lease extension, therefore, you are bound by the terms and conditions for another fixed period. Ending your lease agreement prematurely will result in a chargeable penalty as stipulated in Clause 21 in your signed lease agreement. We have a strict no-pet policy in place at our complexes. No pets are allowed in the complex at any time. The conduct rules are set in place and apply to all tenants equally. As per our knowledge, there are no pets in the vicinity. We had a previous incident where a stray animal entered the complex and was safely let out once it came to our attention.Please do report at our site office should you know of any tenant harboring a pet and the necessary action will be taken. We are equipped with state-of-the-art smart metering systems, which measures consumption more accurately. The tariffs you are charged for consumption are the same as the tariffs announced by the City of Ekurhuleni. To access your consumption, availability, and purchases, you can log into your self-service account at www.myutility.co.za. Should you need assistance with this app, our dedicated team on-site is at your full disposal. Also, for your convenience, we have made different platforms available where you can report any maintenance concerns.We thank you for choosing our brand, and we hope that we can do business with you in the future. Wherever the road leads you, we hope for you a safe journey.  Regards,Management