SM
Samantha M
1 reviews | Active since Nov 2018
26 Nov 2018, 11:54
Late deposit refund
I had to call USELESS BIANCA AGAIN NOW and she NEVER seems to amaze me!! As usual she was quick to shift blame to someone else! She transferred me to an Andrea I think and she was trying to shove me back to Bianca and I wouldn't have it! She asked me for my email address, as I'm giving it to her, she was surprised to what I was saying which gave me the impression that Bianca obviously gave her the wrong email address as usual, because that Is one of the reasons why things turned out horrible at Lemon Tree!
Day 26 and my deposit was ONLY paid in this morning.
To the PUBLIC..... DO NOT RENT AT LEMON TREE OR THROUGH CENTRAL DEVELOPMENT. DONT DO IT. THEY ARE HEARTLESS AND RUTHLESS!!!
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Central Developments's replyOfficial
30 Nov 2018, 15:30 Good day, we would like to apologise for the delay in your deposit refund. We realized that there was an admin error on our side which resulted in the delay. Upon discovering our error, we rectified the issue as quickly as possible and I can confirm that your deposit has been refunded. We have taken your experience into consideration and we hope to prevent future issues like this happening to our tenants. We are always striving to improve our service and thank you for your valued feedback.
Best regards,
Central Developments's reply30 Nov 2018, 15:30
Official
Good day, we would like to apologise for the delay in your deposit refund. We realized that there was an admin error on our side which resulted in the delay. Upon discovering our error, we rectified the issue as quickly as possible and I can confirm that your deposit has been refunded. We have taken your experience into consideration and we hope to prevent future issues like this happening to our tenants. We are always striving to improve our service and thank you for your valued feedback.
Best regards,