Incompetencent service

I am writing to formally raise my ongoing concerns and frustrations regarding unresolved issues I have faced over the past three months as a resident at East on 82.

Since moving in, I have experienced continuous problems with your billing system. Despite raising these issues multiple times, they remain unresolved. I have had to pay my rent manually each month due to incorrect debit order dates being used by your finance department. Last month, I was again instructed to make a manual payment — which I did — yet I later received a statement claiming I owe R150 for a "missed debit order," even though no debit was attempted from my account. This is both inaccurate and unfair.

I am constantly forced to follow up via email, which has become exhausting. It is unacceptable for such a reputable company to mishandle a relatively simple issue for this long — especially one that should have been addressed before I even moved in.

Additionally, the Wi-Fi service provided by your recommended supplier, Surf 4 Life, has been unreliable and unprofessional. Our service is consistently cut off on the 26th of each month. Last month, we were left without internet for an entire weekend due to their negligence. Despite reaching out, we have received no proper resolution or communication from their team. To date, I have not been informed whether the issue has been resolved, nor have I received any follow-up regarding the rude agent who failed to assist us.

This level of service — both from East on 82 and your recommended suppliers — is deeply disappointing. As a paying tenant, I expect clear communication, accountability, and timely resolution of problems.