Incompentance that left my stranded in jhb

10 jan 2019 went to sign a lease agreement with the company and paid 2months security deposit same day, 2days after was told cause i am self employed i have to pay 3months deposit which i paid, on the 1th of february 2019 , i called to find out where will i get the keys to move in , agent never answered at that had given the truck movers the address to deliever, when we got there keys were not there, had to look for storage and a place to sleep with my kids, 04 february2019 the agent calls to say i can get the key at 10:00,. 10:00 was there no one was there, called her , she says she forgit to tell me that the key will be available at 12:00, so i waited outside, 12:00 the unit was dirty , i couldnt move in, left cause the kids were hungry, later she calls to say her boss is saying the contract must be changed to my business name, so the contract i have is not legal, i told her i couldnt come to the office as i had to go back to mafikeng with the kids, then she threaten me with legal action if i dont come, then i told her to cancel the lease. Now they are not willing to talk to me about any positive solution to this problem. Let alone that the contract was never signed to begin with.