1 reviews | Active since Jun 2018
Holding deposit Refund
I get that you keep on removing my review for what I don’t know. Can you guys pay out my refund and stop removing my review course already you have more bad reviews than the good ones.. yall sent me an email yesterday as I was busy in meetings I asked to communicate with via emails course I can’t take call instead you ran to delete my review..
Your agent that works at Junction Village two has been taking me from pillar to Post with my money it’s two weeks now.. please this is tiring honestly your company preaches ethical behavior yet you fail at that…
I have app**** for a place there and Frans the agent there assured me that i will get the place also insisted that I pay the holding deposit to reserve the place as there are too many people applying for it, however if I don’t qualify they will return my deposit he even sent me an approval letter the following morning so I can send him the money.. and I did send the money and he later told me that my application has been declined asked me if can we do the application under my partner and we sent him the documents instead he started ignoring and submitted my partner’s documents to Esther my partner received an email to come view the apartments when I ask Frans he said to me he will sort it out till this day that’s when last week I requested for my deposit back his so ***********. Later on some people from cosmopolitan sent my partner an email as well something about sky city app**** for a place.. I could take these further for popi act as the correct procedure was not followed. please resolve this I’m tired of this …
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Sincerely,
Thank you for your review. Thank you for taking the time to provide us with your review. We appreciate your feedback and are committed to addressing any concerns you may have.
As per your confirmation in your review, we understand that our site team and Client Care team have made several attempts to contact you in order to resolve your query in a timely manner. We apologize for any inconvenience this may have caused and assure you that we take your concerns seriously.
Should you have any additional questions or concerns, please do not hesitate to reach out to our Client Care team at ***. We remain fully committed to providing you with the best possible service and support.
Thank you again for choosing our service. We look forward to the opportunity to assist you again soon.
Sincerely,