Fibre network and debiting of account

Item: Central Developments
Rating: 1
Author: Ayanda N

In August 2018 I app**** for fibre from one of the consultants (Nthabiseng) at the Route 82 development in Alveda, Firstly the connection was never activated. Secondly I was given a faulty router that does not connect to the internet, Thirdly my details were allocated to a different person and as such this person is using the internet under my name. In October Vodacom then decided to debit my with R720 for "usage" for that month. I do not understand how this is possible since the internet was never activated. I have tried all means to resolve the issue and nobody seems to care enough to resolve the issue. Stay away from this company if you do not want unauthorised debit orders on your account. They will not do much to help you resolve any issues should you have them.

Helpful (0)

Replies (2)

Central Developments's replyOfficial

08 Nov 2018, 07:29

Dear Ayanda We apologise for the delayed feedback on this matter. Please note that we are liaising with Vodacom to get your router switched at the earliest time. We will also be following up on the debited amount and will give you feedback on the matter as soon as it's received from Vodacom. We assure you that the matter will be resolved.

Central Developments's reply08 Nov 2018, 07:29

Official

Ayanda N's updateReviewer Update

11 Dec 2018, 18:26

I was eventually credited with R406. The Internet is up and running with no issues. It's just a shame that I had to resort to Hello Peter before I could get any assistance

Ayanda N's update11 Dec 2018, 18:26

Reviewer Update

I was eventually credited with R406. The Internet is up and running with no issues. It's just a shame that I had to resort to Hello Peter before I could get any assistance