1 reviews | Active since Jun 2015
False Advertising - Fail to give deposit back
I have been renting with my husband for about 2 years, with Central Development And now that i am due to leave they are saying the double deposit i paid was credited to rent whereas that is not true as they always demand rent from us and switch of our lights and lock us us, as i speak i am currently locked out of my apartment.
When we moved we paid double deposit and we were informed that the first month is free rent.
Below is the conversation i have with the Junction Village3, Melissa.
1. Kindly note that the first month rent free promotion was valid only for U208.
When you moved to U279, the double deposit was transferred from U208 to U279.
Please note that we were not informed of this change to the double deposit changes, as we only moved due to ****roaches and they said because the problem could not be fixed they will move us to another unit. This should not be our problem but management should account for this issue, as they moved us to a place which was full of ****roaches from day1(as we pointed them out to Donacld before we moved and he assured us they would be sorted, therfore we cannot lose money due to the negligence of the rental agent). (we moved because of an issue not because we wanted to)
2. You moved in in the beginning of January 2020, and haven’t paid rent for January 2020, hence the rental amount was taken from the double deposit.
This is not true we paid the rent hence i sent you the payment confirmations to central Dev (refer to previous email)
3. And due to maintenance charges, there was a short fall on the remainder of the deposit (R4317.52) of R1282.48.
We were only informed of the 1282.48 which was due for maintenance no one informed us of any shortfall, Management should also be accountable for not communicating any of these details. you cannot touch our money without our consent.
4. The Proof of payment for 2020/30/25 for the amount of R5500 was allocated to your account for April’ 20rent.
The Proof of payment for 2020/04/25 for the amount of R6100 was allocated to your account for May’ 20 rent.
The Proof of payment for 2020/04/09 for the amount of R1200 was allocated to your account for the outstanding maintenance amount from U208.
What do you mean the above in green was allocated to my account?there has never been an allocation to my account i am the one that paid - this is unlcear kindly clarify as you are the one giving this breakdown
5. There is no double deposit. Only a single deposit and currently your rent is still due for March ’21.
Point of correction, There is double deposit(as mentioned we moved due to a health situation, not willingly). I am aware of the rent due, and that is not the query i have
Also if you are going to highlight the transactional history you should start from when we paid the double deposit of, 11900 which we highlighted to you in my email.
This matter is being dealt with at our Head office and we will not be discussing the detail via this platform.
For clarity as per our previous discussion, refer to the site management team, who is at your full disposal or alternatively, please contact our Client Care line.
Regards,
Management.
This matter is being dealt with at our Head office and we will not be discussing the detail via this platform.
For clarity as per our previous discussion, refer to the site management team, who is at your full disposal or alternatively, please contact our Client Care line.
Regards,
Management.
The matter has been addressed, and all parties involved tried to break down the transaction history step by step to help you understand.
The confusion arose due to a promotion that was offered when you moved in - and was not applicable upon your move to another unit.
Unfortunately, even though you do not accept this information, this does not change the facts.
We have no choice but to conclude the case until further notice.
Regards,
Management
The matter has been addressed, and all parties involved tried to break down the transaction history step by step to help you understand.
The confusion arose due to a promotion that was offered when you moved in - and was not applicable upon your move to another unit.
Unfortunately, even though you do not accept this information, this does not change the facts.
We have no choice but to conclude the case until further notice.
Regards,
Management
You first said Central Development paid rent on our behalf
now you are saying we forfeited the double deposit when we moved to another unit, which one is it.
And this matter has not been addressed because you fail to show where the maintenance fee was used for and how come it is 5K and also you fail to show evidence of how we can forfeit a double deposit due to a move which had nothing to do with it, you were the ones who said its better to move us.
Please account for your actions and give us our money back, i will continue to escalate this isssue until you provide sufficient information.
You first said Central Development paid rent on our behalf
now you are saying we forfeited the double deposit when we moved to another unit, which one is it.
And this matter has not been addressed because you fail to show where the maintenance fee was used for and how come it is 5K and also you fail to show evidence of how we can forfeit a double deposit due to a move which had nothing to do with it, you were the ones who said its better to move us.
Please account for your actions and give us our money back, i will continue to escalate this isssue until you provide sufficient information.