Excellent Customer Service Agent

I would like to take a moment to recognise Thutukile for the exceptional assistance she has provided in getting my fibre issue resolved.

From the beginning, she has been incredibly patient, professional and helpful. She took the time to listen to my concerns, kept me informed throughout the process and genuinely went the extra mile to make sure my issue was resolved.

What I appreciate most is that whenever I have raised any other queries, Thutukile is always there to assist and offer practical solutions. She does so with patience and kindness, never making me feel like I am being a burden or that my concerns are unimportant.

Her excellent customer service skills really stand out. In a time where customer service can often feel rushed or impersonal, Thutukile makes me feel heard, respected and supported.

The company is truly lucky to have someone like her representing them. Thank you, Thutukile, for your patience, professionalism, kindness and dedication. Your assistance is genuinel