DSTV

I moved to Lemon Tree Apartments on the first week of December 2019, the apartment was great, upon arrival I noticed that there was a communial dish and i thought that will make my life easier as i do not have to buy the satellite dish, so i bought a DSTV explora decoder and contacted professional multichoice installers to assist in setting up the decoder for me. I realised that there are some channels that give me an error message and went on to notify the installers. Since the issue was persisting they decided to come again and check the issue but they discovered that the issue was from the communial dish belonging to Lemon Tree Apartments and they advised me to report the issue to the complex manager, I did as they advised and still experiencing the issue till today. I am very frustrated as I pay R629 every month yet there are channels I can't even watch.