DISAPPOINTING SERVICE FROM THE SALES AGENT AT LIONS PRIDE - LOSING HOMEOWNER

On the Sat 30.10.2021 we went to Lion Pride Lifestyle estate and was very interest in purchasing the 4 Bedroom and DC home. We were introduced to a sales agent and she took us through the show houses although they were still busy with the renovations. We told her that we were there before and after the new updates we are really interested in purchasing. We got the applications form and was excited about purchasing our forever home. On Mon 01.11.2021 @9.39 I submitted all the supporting documents and requested the online application.

We had informed the agent that we wanted to select our own stand because we want to build a double garage at a later stage. At 11.43 on the 01.11.2021 she sent the application forms and advised That her manager is off today, but coming back tomorrow. I will call you regarding the stands tomorrow. On the 02.11.2021 @9.41 I sent her the online application and all the documents again and I Asked her to advise if she will be submitting the to all the bank and I informed her that my previous bond was with SA Home loans and that I already received a pre-approval from them and that I was sure that I could get a good interest rate with them but I also wanted to know what the other banks were offering.

In this email I also specifically told her that as per telecom I did not fill in the ERF details because we want to see the stand first before we can confirm this info. I told her that we will sign and initial this once the bond is approved. From the 04.11.2021 to the 09.11.2021 I was sending her clear copies of documents etc. On the 11.11.2021 @10.21 I receive a email from her with an attachment from Nedbank requesting more requirements. I was so SHOCKED to see on the letter of Nedbank had the property description and the ERF NUMBER. I immediately called her to ask her why there is a ERF number on the application to Nedbank when we did not sign off this.

I just also wanted to clarify if the below ERF 2--- is already allocated to our application and was this submit for application purposes as we have not selected any ERF Plots or stands as yet. In our conversation she said that it cannot be changed. I was very upset I spoke with my husband and we discussed it that night and sent her a WhatsApp telling her that we are Very concerned that we were not consulted about the details of the ERF.

This was then that she started communicating from a new number. I told her that I want a layout sent and that she must halt everything until in see the stand has this is a huge financial commitment and that we will not purchase a property without us first seeing the stand. She then messaged that she will withdraw from the banks. I messaged her back telling her that we want to proceed but I am not happy that she made a decision on our behalf without no communication.

On the 12.11.2021 @11.53 she email be the layout and asked me to check these two stands so that she can secure it for us. We view the stand and was happy with the ERF 21--- and I emailed her back @16.14 Asking her to secure the stand for us and that we were happy to proceed with the bank. The Sunday around 13ish my husband and I drove to Lion Pride to see this stand and finalize all the details and ask questions. She was very with clients so her asked this gentlemen to chat to us about any questions that we have, we explained to him that we have secure 21151 and he answered all our question etc. we were so happy. Our kids were so excited. We even went again up to the showhouses to see the new renovated showhouse to pick out our color scheme. I told her that we want to white kitchen cupboards and she told me that she will send me to forms for the color scheme on Monday morning. On the morning of the 15th I WhatsApp her telling her that I am on leave And she must send me the forms for the colour scheme and if she requires anything from me to WhatsApp me and I will log in to response to my emails. To date I still have not received this email for the colour scheme.

On the 18.11.2021 she called my husband to advise him that Nedbank approved to bond 100% with a 6.8 % interest rate, and that Standard bank approved 80%. I called her and asked her about SA Home loans and she said that SA Home loans bond only goes up to 1.5 mil. I was surprised because I got a preapproval for R 1.7 from SA Home loans. I called the consultant from SA Home loans and he advised that it is a lie. That SA Home loan approve more than that and he told me that the development agents do not like to submit to SA home loans because the banks give them commission and that SA Home does not pay commission. I WhatsApp her and asked her to send the application to SA Home loans.

That night my husband and I chatted and we said that we do not want to delay any longer and that we wanted to go ahead with Nedbank. I called her and advise her that we do not want to delay any further and we want to except the offer with Nedbank.

On Friday the 19.11.2021 she calls me telling me that there is an issue with ERF 21151. She said that there is a servitude on the property and explained the meaning of servitude. And that there are sewer pipes etc and that it is not a nice property etc. My husband and I goggle servitude and at 11.56 am I told her that we still want to proceed with ERF 21151. She said that she will get her manger to call us and then later said that he’s not yet in the office but she will definitely ask him to call us. We never got the call. We had a very restless weekend and again my husband and I drove to LIONS Pride to see what this servitude was etc. I emailed her on Monday morning and told her to proceed and that she must copy me on the email to Nedbank. She messaged me back and said that she received the email from both myself and husband and will call me to discuss the stand issues.

I messaged her back and told her that we are not sure around what issue because we want to proceed. She calls on Monday the 22.11.2021 and tells me that another agent has already secured this stand for their client. I was shocked, this very so shocking I was lost for words. I asked her how come because she confirmed that she secured this stand for us on the 12.11.2021 and after we visited the estate and everything was confirmed. I was so upset that she has been lying to us and been very ********* in her service to us. I explained my frustrating to her and told her that she has not been transparent and I am not happy and my husband is not happy and that he wants to speak with her manager. She got her so called manager(not sure if it was her manager ) to call me and he said that another agent secure the stand before her but I asked him how come because when she sent me the email for the stand she clearly said that her manager just released this stand. She even confirmed with us that she has secured this stand for us. How does a whole week and half week go by that she still failed to tell us about this.

The manager told us that we must wait to see if the other clients bond get approve and that already the client was declined by Nedbank and ABSA has given them a 90% bond and they are still waiting on the other banks. And if they cant pay the 10% We can secure the stand. I asked him about securing a stand in the other phase and he said that they are not releasing the new phase and they are going to build the apartments. I told him that I am not happy with any other stand that is currently available. And that we will wait to see if the other client get approval.

Today at 11ish the agent calls me to tell me that the other client bond was approved. And she ask me if we must go ahead with the other stand. I mean like really she was clearly more interest in her own commission from day one. she didn’t even apologise for all the mess up that we received from her. To go through all that excitement and emotions about purchasing a new home and only to be disappointment because of someone either lack of professional service or was there something more *********. I guess that I should have saw right through her when she first submitted the application with a stand number that we never approve off or when she changed phone numbers or again with the lie about SA Home loans or yet again when she tried to put us off with the servitude issue. But we of good nature individuals gave her the benefit of the doubt.

I am so disappointment by the service that we received from Lions Pride agent. We are so put off from purchasing at LIONS PRIDE that my husband said the we must now start looking again.