JO
Jeanne O
1 reviews | Active since Feb 2019
22 Feb 2019, 20:02
Deposit not returned
My lease with Boardwalk Heights ended on 31 January 2019, I paid my rent for January as usual, and moved out on 5 January due to a new job in a new province. I have been in contact with Charlene van Tonder , site manager for Boardwalk Heights since 25 January trying to get back my deposit and this has proofed fruitless as she was firstly unaware that I had vacated my flat, even though a new tenant was already moved into my flat in the last week of January. I have been been going back and forth with her for almost a month now, with multiple inconsistent excuses, poor follow up and empty promises to refund my deposit. The company even debited February rent from my account in spite of having a new tenant since the last week of January, which I had to reverse with my bank. With no comment or apology from them 7 weeks after vacating the flat, I am still waiting for my deposit to be returned.
This very poor service.
Helpful (0)
Replies (3)0
Replies (3)
Central Developments's replyOfficial
25 Feb 2019, 16:09Good Day
I have confirmation that there was a delay in our finance department due to poor communication with the admin team. It has since been resolved and your deposit will be refunded today. We apologise for the inconvenience caused.
I have confirmation that there was a delay in our finance department due to poor communication with the admin team. It has since been resolved and your deposit will be refunded today. We apologise for the inconvenience caused.
Best regards,
Central Developments's reply25 Feb 2019, 16:09
Official
Good Day
I have confirmation that there was a delay in our finance department due to poor communication with the admin team. It has since been resolved and your deposit will be refunded today. We apologise for the inconvenience caused.
I have confirmation that there was a delay in our finance department due to poor communication with the admin team. It has since been resolved and your deposit will be refunded today. We apologise for the inconvenience caused.
Best regards,
Central Developments's replyOfficial
25 Feb 2019, 16:16Good Day
Apologies, the incorrect information was supp**** for another tenant as per the above response. I am still waiting to hear about your matter and will revert back as soon as possible.
Apologies, the incorrect information was supp**** for another tenant as per the above response. I am still waiting to hear about your matter and will revert back as soon as possible.
Best regards,
Central Developments's reply25 Feb 2019, 16:16
Official
Good Day
Apologies, the incorrect information was supp**** for another tenant as per the above response. I am still waiting to hear about your matter and will revert back as soon as possible.
Apologies, the incorrect information was supp**** for another tenant as per the above response. I am still waiting to hear about your matter and will revert back as soon as possible.
Best regards,
Central Developments's replyOfficial
26 Feb 2019, 15:10Hi Jeanne
I have confirmation that your deposit will be refunded. Apologies for any inconvenience caused.
I have confirmation that your deposit will be refunded. Apologies for any inconvenience caused.
Best regards,
Central Developments's reply26 Feb 2019, 15:10
Official
Hi Jeanne
I have confirmation that your deposit will be refunded. Apologies for any inconvenience caused.
I have confirmation that your deposit will be refunded. Apologies for any inconvenience caused.
Best regards,