Deposit Not Paid

I moved out of The Junction on the 01st March 2018. On Monday 12th March I called to enquire about my deposit only to be advised that I did not send my bank statement hence the deposit hasn't be refunded. So basically had I not called, no one would have contacted me to inform me of this. Nonetheless, I advised the lady that I spoke too that I infact did forward my bank statement a month ago to Johanne. She then told me that Johanne no longer works for the company and that I should forward it to her, which I did immediately after the phone call. She did not confirm whether she did receive the email or not so I phoned to get confirmation on Tues, 13th March. After saying that she did not receive and that I should check if I have the correct email address she then told me "Oh here it is, I will forward to the finance department to process payment". Again, had I not called, she wouldn't have forwarded it.

I have been trying the whole day today to get someone to confirm that it has been processed for payment with no luck, I don't even have petrol to go to work anymore. Please could someone, anyone assist me.