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Makomane Dorothea Lawretta Ntsosheng

1 reviews | Active since Dec 2015

11 Jun 2018, 09:06

Delays and issues with refund deposit payback

i rented at Lemontree for the past year and i must say i would not recommend anyone to rent out there. before i left the premises i had made sure the apartment is clean and even returned the keys on 30 May so that i can be able to do inspection with the estate manager together. according to the inspection with the estate manager which took place on the 31st with my husband,the only thing that was an issue it was a missing pan which i may have stored by mistake and i was willing to pay for it since it would take me ages to trace the pan from all my storage boxes. My deposit went from R7250 to R6240. without any warning as i was only willing to lose a small part but instead i lost R990 which was for painting and the pan . Stef**** Boschoff has not informed us that they needed to repaint the walls while doing the inspection and we were held accountable for it. When it came to claiming the deposit it was another hussle as Belinda Kleynhans was not informing me of when i can expect my deposit refund. at first she asked unnecessary questions such as why is my surname different from the previous statements received and i had to email her that i had been married during the period and i even went above and beyond to send her my marriage certificate. I must stay in the complex itself was not safe and there has been other incidents that have occured which i have raised with Stef**** and that was the main reason i was not willing to renew my lease again. If i was liable for painting costs I was supposed to be told during the inspection not after and then delay my deposit payment with other tactics. From my experiences at Lemontree, i will never recommend this place for a permanent stay, only stay there if you do not have any other options and it should not be for a long period as I have experienced issues of getting deposit refund.

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Replies (3)
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Makomane Dorothea Lawretta Ntsosheng's update11 Jun 2018, 09:17
Reviewer Update
i had made a mistake the agent i was dealing with is Bianca van Schalkwyk
Central Developments
Central Developments's reply13 Jun 2018, 09:58
Official

Good day

We noted a mistake was made on the amount charged for the maintenance. We have processed a refund for your account.

MDLN
Makomane Dorothea Lawretta Ntsosheng's update13 Jun 2018, 11:46
Reviewer Update
I would like to know why i was charged for painting costs if it was not mentioned during the inspection?This to me seems like it is *****.